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學(xué)康教育：商家未履行退款承諾
2021-07-08 14:42
來(lái)源： 深圳市消費者委員會(huì )

學(xué)康教育：商家未履行退款承諾

分享
人工智能朗讀：

投訴對象：深圳學(xué)康教育咨詢(xún)有限公司

投訴來(lái)源：深圳市消費者委員會(huì )

投訴人：劉先生

消費者要求：退款

投訴內容：（以下為投訴人訴稱(chēng)）

本人在該商家處預付6400元購買(mǎi)專(zhuān)升本教育培訓課程。因本人不愿意繼續報名，遂向商家提出退款申請，多次協(xié)商后，商家給出退款承諾：其扣除3000元成本費，剩余3400元退還本人。但商家拖延至今未退款。訴求：退款。

315調解員接到消費者投訴后，與商家協(xié)商，商家給出方案：其將在30個(gè)工作日內處理，最遲6月底退款?，F消費者反饋到期后商家并未退款。315調解員多次聯(lián)系商家均無(wú)人接聽(tīng)。經(jīng)查，該商家營(yíng)業(yè)地址：深圳市福田區福田街道福山社區濱河大道5022號聯(lián)合廣場(chǎng)A座2208-C13。

在此，市消委會(huì )提醒廣大消費者：謹慎選擇此商家進(jìn)行消費。消費前可通過(guò)“315消費通”微信小程序查詢(xún)消費評價(jià)指數。

（該公示案例，屬深圳市消費者委員會(huì )授權發(fā)布，未經(jīng)深圳市消費者委員會(huì )授權許可，不得轉載?。?/span>

[編輯：田志強]
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