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天才圈互聯(lián)網(wǎng)教育：交費容易退費難
2021-06-24 10:30
來(lái)源： 深圳市消費者委員會(huì )

天才圈互聯(lián)網(wǎng)教育：交費容易退費難

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人工智能朗讀：

投訴對象：深圳天才圈互聯(lián)網(wǎng)教育科技有限公司

投訴來(lái)源：深圳市消費者委員會(huì )

投訴人：陳先生

消費者訴求：退款

投訴內容：

本人于2021年3月7日在該商家處報名了專(zhuān)本連讀課程，并通過(guò)貸款形式交納了全部費用，共計10030元。購買(mǎi)時(shí)商家稱(chēng)可以先報名，不讀可以退款，并未告知本人退款需扣除手續費，本人并未上過(guò)一節課，后因家人反對，3月16日向商家提出了退款申請，協(xié)商后商家同意退款，后又稱(chēng)超過(guò)48小時(shí)不能退款。多次協(xié)商無(wú)果，訴求：退款。

龍崗區消委會(huì )接到消費者投訴后，多次聯(lián)系商家協(xié)商處理此案，但商家堅持退款需扣除70%費用。

（該公示案例，屬深圳市消費者委員會(huì )授權發(fā)布，未經(jīng)深圳市消費者委員會(huì )授權許可，不得轉載?。?/span>

[編輯：田志強]
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