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光明區意多多寶貝母嬰生活館：商家拒絕退款訴求
2021-06-11 10:30
來(lái)源： 光明區消費者委員會(huì )

光明區意多多寶貝母嬰生活館：商家拒絕退款訴求

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人工智能朗讀：

投訴對象：深圳市光明區意多多寶貝母嬰生活館

投訴來(lái)源：光明區消費者委員會(huì )

投訴人：彭女士

消費者要求：退還剩余游泳卡費用

投訴內容：（以下為投訴人訴稱(chēng)）

本人在該商家處充值了2380元的嬰兒游泳卡，后因商家提供的游泳水質(zhì)不符合本人要求，遂向商家提出退款申請，但商家拒絕。訴求：退還剩余游泳卡費用。

光明區消委會(huì )收到消費者投訴后，立刻電話(huà)聯(lián)系商家、消費者核實(shí)情況。經(jīng)調解，商家提出解決方案為按原價(jià)扣除已消費次數，再扣除20%違約金后，剩余金額須在店內購物消費。消費者拒絕商家的解決方案。多次協(xié)商無(wú)法達成一致。

[編輯：田志強]
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