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3·15調查結果揭秘，消費者最關(guān)心哪些產(chǎn)品和服務(wù)？

2019-03-15 07:46來(lái)源：深圳新聞網(wǎng)

汽車(chē)/交通

維權成本高影響消費者維權

本次調查問(wèn)卷顯示,網(wǎng)友覺(jué)得汽車(chē)質(zhì)量問(wèn)題集中在發(fā)動(dòng)機和車(chē)身附件及電器,而在質(zhì)量維修上,有50%的消費者認為維修價(jià)格不透明、有貓膩,維修保養服務(wù)令消費者最不滿(mǎn)意的部分則是久修不愈。

另外,高達66.7%的網(wǎng)友認為維權成本高,持寧可不維權、息事寧人的態(tài)度成為影響汽車(chē)維權的主要因素。在汽車(chē)消費維權上,在汽車(chē)消費維權上,網(wǎng)友最希望行業(yè)自律機構能加強行業(yè)自律、提高監管和投訴管理。

維修價(jià)格不透明、有貓膩成為汽車(chē)投訴上最大問(wèn)題

維權成本高、寧可不維權、息事寧人成為影響汽車(chē)法律維權的主要因素

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[責任編輯：劉婷]

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