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2018年度深圳消費維權十大事件開(kāi)始投票啦！看了最解氣的是哪件？

2019-03-02 12:11來(lái)源：深圳市場(chǎng)監管

候選事件十一

所屬部門(mén)：中國銀行保險監督管理委員會(huì )深圳監管局

事件名稱(chēng)：多措并舉提升銀行保險業(yè)消費者權益保護工作水平

簡(jiǎn)要內容：

做好一項建設：建立健全銀行保險業(yè)消費者權益保護工作體制機制建設，進(jìn)一步完善“四位一體”糾紛處理機制：務(wù)實(shí)辦理投訴，夯實(shí)機構主體責任，充分發(fā)揮第三方調解優(yōu)勢，深化訴調對接網(wǎng)絡(luò )。優(yōu)化兩項機制：查凍止付機制實(shí)效突出，2018年幫助消費者凍結資金36511．71萬(wàn)元，已啟動(dòng)返還資金4726．23萬(wàn)元；積極推動(dòng)“道路交通事故損害賠償糾紛一體化”機制落地，在線(xiàn)調解理賠，和解金額達2241萬(wàn)元。開(kāi)展三項檢查：開(kāi)展日常投訴事項督查、營(yíng)業(yè)場(chǎng)所銷(xiāo)售行為檢查及對損害消費者權益的“精準打擊行動(dòng)”。突出四個(gè)創(chuàng )新：宣傳主體創(chuàng )新，行業(yè)內外齊發(fā)力；宣傳思路創(chuàng )新，同時(shí)強調機構與消費者雙方的責任與義務(wù)；宣傳方式創(chuàng )新，打造“警銀亭”“金融消保服務(wù)站”等宣教品牌；宣傳節點(diǎn)創(chuàng )新，常態(tài)化與集中化宣傳相結合。

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[責任編輯：高暢韻]

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