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興果邦科技:商家偷換配件且態(tài)度惡劣拒不承認
2022-05-27 16:57
來(lái)源: 深圳市消費者委員會(huì )

熱度

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興果邦科技:商家偷換配件且態(tài)度惡劣拒不承認

人工智能朗讀:

投訴來(lái)源:福田區消費者委員會(huì )

投訴對象:深圳市興果邦科技有限公司

投訴人:陳先生

消費者要求:退款

投訴內容:(以下為投訴人訴稱(chēng))

本人于2022年5月8日在該商家處維修手機,維修后發(fā)現手機被私自拆解且機內配件被惡意更換,但商家拒不承認且惡語(yǔ)相向。后去正規蘋(píng)果官方售后檢測,結果顯示手機主板已被更換,導致無(wú)法在官方售后進(jìn)行維修。我調查后發(fā)現該商家假冒蘋(píng)果指定授權維修點(diǎn),誘騙消費者去檢修手機。我要求商家將手機恢復原樣并道歉,遭到商家拒絕。

福田區消委會(huì )接到消費者投訴后,立即聯(lián)系消費者及商家核實(shí)情況。經(jīng)工作人員調查調解,商家承認更換了消費者手機的主板,但其未能給出合理理由,消費者要求商家提供蘋(píng)果官方售后維修有效證件,但其無(wú)法提供。另外,我會(huì )查詢(xún)深圳信用網(wǎng)發(fā)現,該公司近兩年內曾因“生產(chǎn)銷(xiāo)售假冒偽劣商品違法行為”被職能部門(mén)行政處罰。經(jīng)查,商家注冊地址:深圳市福田區福田街道崗廈社區福華三路88號財富大廈6樓12F1室。

在此,深圳消委會(huì )提醒廣大消費者:謹慎選擇此商家消費。消費前可通過(guò)“深圳市消費者委員會(huì )”官網(wǎng)及微信公眾號、深圳信用網(wǎng)、“i深圳”APP、百度“愛(ài)企查”等平臺查詢(xún)經(jīng)營(yíng)者的消費評價(jià)指數。

(該公示案例,屬深圳市消費者委員會(huì )授權發(fā)布,未經(jīng)深圳市消費者委員會(huì )授權許可,不得轉載?。?/span>

[編輯:蔡凱伊]
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