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這才是官方購票日歷！準備買(mǎi)春運火車(chē)票的你一定要看！

2018-12-21 15:08來(lái)源：中國鐵路微信公眾號

2019年鐵路春運，12306網(wǎng)站（含手機客戶(hù)端）將繼續發(fā)揮售票主渠道作用，在方便旅客網(wǎng)上購票方面，鐵路部門(mén)主要采取了以下措施：

優(yōu)化網(wǎng)絡(luò )購票流程

改善旅客購票體驗

運用新版12306網(wǎng)站頁(yè)面，優(yōu)化12306互聯(lián)網(wǎng)購票流程，增加用戶(hù)掃碼登錄功能，減少旅客無(wú)效點(diǎn)擊，方便旅客快速購票；進(jìn)一步優(yōu)化驗證碼策略，最大限度減少旅客在購票環(huán)節出現驗證碼；繼續在海南環(huán)島高鐵進(jìn)行電子客票試點(diǎn)，以電子客票替代紙質(zhì)客票，身份證件作為乘車(chē)憑證，實(shí)現旅客自助進(jìn)出站、自助檢票乘車(chē)、自助辦理車(chē)票退改簽和變更到站。

實(shí)行網(wǎng)上刷臉認證

方便旅客身份核驗

需辦理常旅客會(huì )員激活和身份信息核驗的旅客，可通過(guò)網(wǎng)上刷臉認證進(jìn)行身份核驗，無(wú)需再去車(chē)站窗口核驗證件，實(shí)現全部流程網(wǎng)上自助辦理。

進(jìn)行候補購票服務(wù)試點(diǎn)

提升旅客購票體驗

春節前和春節后，分別選取能力緊張方向的部分列車(chē)，進(jìn)行候補購票服務(wù)試點(diǎn)，減少旅客在購票需求沒(méi)有得到滿(mǎn)足時(shí)，耗費大量時(shí)間和精力反復查詢(xún)余票。

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[責任編輯：劉婷]

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